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Changed to 5 star it is a long story.
They treat their cars and customers like gold.
Colin was amazing! He not only gave me an excellent price, he was extremely efficient, was quick to respond to messages, and stayed true to his word. If you’re looking for a great vehicle, at a great price, give him a call!
I can get service anywhere, but it is customer service that makes you come back. Dave Y. in the service department epitomizes what putting the customer first looks like, sounds like and feels like. Throughout the entire process, he made sure to initiate and maintain effective communication. He offered me a vehicle until my truck was ready. He shared what my options were and allowed me to make an informed decision. He ended our time together with a firm handshake and shared that if I had any further questions, to please feel free to contact him directly. Very pleased with ...
First time taking my car in for service to Lafontaine on Jackson Rd and I had a great experience. My service advisor Dave explained everything to me and listened to my concerns. Excellent customer service.
They worked hard to get me the best deal possible!! Would highly recommend!
Shawn was incredibly helpful and I absolutely love my new car. It was so easy getting everything set and ready to go.
We purchased a used vehicle for my fiance from Justin Ybarra. He was great to work with. Kind, courteous, and he had us in and out of the dealership in our new-to-us car in no time at all. One thing that stuck out to us was the relaxed atmosphere throughout the sales process. I expected to have to put on my poker face and prepare for difficult negotiation, but that wasn't the case at all. We're completely satisfied with our experience!
I don't write too many reviews but I was compelled to write it. Their customer service is way too awesomeStaff is awesome!They went above and beyond and accommodated me by picking up my car for service from my home and dropping it back while providing me with a loaner.Very heartwarming service. Thank you so much!
Tasha was the greatest she is awesome at what she does actually cares about her customers mark is a good salesperson also definitely will refer others to LaFontaine n will be back when it's time for a new vehicle
Great service department.they are very knowledgeable in older vehicles mine is 15years old they keep it perfect
Elysia was wonderful. After having shopped for a vehicle for months, it took less than one day to find a truck I was satisfied with and drive it home. She maintains constant contact throughout the shopping/buying process, and does everything she can to ensure that every step goes smoothly. She even checked in the following day to see how I liked my new vehicle. I will be in the market for another vehicle in the coming months, and rest assured Elysia is the one I will look to for help.
Awesome service by Nathan Stec the service consultant! Nathan was very professional and had great communication with me keeping me updated on the status of my vehicle!! I will continue to come back for all my service needs!!
LaFontaine is First Class, Rich Almester has been my sales guy on 20 to 25 vans and trucks over the last 5 years. Paul Evans handled the last transaction with Rich, could not have gone better. Paul had my extra?s put on as soon as my truck rolled in the lot and ready for delivery. All my expectations exceeded. I did have an issue with the truck that was tricky to get fixed. Dan LaFontaine and his service team didn?t give up and worked through the main issue! Truck is perfect, Thank you!
I've purchased or leased 5 vehicles since 2015 with LaFontaine Chevrolet and serviced all of them at that location also. Everyone from Dan and Jason in service to Cal in sales, have always been friendly, efficient and truthful. I've also sent another handful of people to this location and they have never said anything but good things to me. Thanks and see you all next time.
I want to start this review off with two statements,...1. Emmon Thomas is absolutely incredible! One hell of a guy and an outstanding sales consultant! He made the buying experience, THE BEST! Friendly, and goes above and beyond for his clients!2. Lafontaine of Dexter- Ann Arbor will always have any of my future business! This is the greatest dealership to purchase your next vehicle from! I normally have high standards for how a business should treat a customer, being in the customer service career myself,... Emmon Thomas, set the standards and blow them out of the water!!!! Thanks 1,000,000 for the 2011 ...
Emmon and Alex at LaFontaine Chevrolet are beyond the best! I don’t have the best of credit but these guys were able to make the impossible happen, seriously. If you are not trying to get the run around, get luxury at an affordable rate, AND get stellar customer service then go see them! Thanks Team! #buzzlightyearkindofservice #aboveandbeyond
What a great experience. People greeted me with open arms. Very Friendly and helpful. Took care of my car and everything as promised. Best dealership in Michigan
In and out quickly for an oil change and recall. The staff was courteous and professional.
Need to update this (3/6/20). I had extraordinary excellent service from Nikki Wilson. I had a very, very bad day on top of the repairs needed on my Jeep. She was professional, compassionate and helped turn the day around for me! Wish I could give 100 stars!
I was use to the service guy for over 20 years, so things are a bit less personal but the service I received was exceptional. I look forward to building new relationships w/ the new employess. Thanks
Everything was handled quickly and professionally, as always I was extremely satisfied!
Very Positive, they took care of and resolved all of my vehicle needs.
Rob Lucas worked extremely hard to get me into something new. Although I didn’t get the car that I had my mind set on (no fault of his) I was still able to purchase a 2020 Jeep renegade and I couldn’t possibly be more in love with my vehicle. Great experience would definitely recommend this company to everyone! So far so good!! Thank you!
I love my new Ram 1500! What a great truck and a smooth, pressure free buying experience. Brian Olds (sales) helped me find exactly what I wanted and walked me through each step from the first time I walked in, to the day I picked it up. No pushy sales pitches, just factual information about the vehicle. If he didn’t know the answer to a question, he would find out and get back to me immediately. I would highly recommend him.
Consistently professional, organized, and amazing service. I continually have great experiences here.
A wonderful experience! This is our second vehicle we have purchased from LaFontaine in Saline. Everyone was very kind and welcoming. I would recommend this dealership to my friends and family.
Our family has purchased multiple vehicle's from Barney P. @ LaFontaine in Saline. We have always been satisfied.He's very knowledgeable in the car industry and we will continue to purchase from him in the years to come.
Leased a truck from Rick Taylor recently. Had a great experience from selecting the vehicle to the closing.
I happened to have engine trouble on my way to Ann Arbor and the first safe place was LaFontaine. The service and parts portion was open and I intended to let them know that I’d need to park there until a tow truck could get me. Instead, the service manager was aware of an underlying problem my car (not a make they sell) has (a problem we unknowingly inherited and sadly would cost thousands to fix). A temporary but consistent problem is to change the spark plugs when they foul out. They said they would do that for me ...
Great friendly service and no bull. I like that.
The representatives were helpful and professional. I felt they were honest and cared about my safety. Many places try to deceive women and take advantage of us by fixing unnecessary parts. I would bring my car back here for service because they care about me as a person and as a woman. Jake Frederick and his team is amazing! Thank you for all your help!
The service staff was able to get my truck in for an oil change quickly and made sure my truck was ready to go.
Bought many vehicles from this dealership! Highly recommend !
Had a wonderful experience with Lafontaine. Nikki was amazing and got me into the Jeep I wanted! Thank you to the whole Lafontaine group for making my experience so great!
They did what needed to be done to get me in my new ram!!! Definitely will be a returning customer
My experience started with a quick stop at the Highland store and visited with Ryan LaFontaine , Ryan immediately asked a few questions and asked if I could visit the Fenton store and gave direction to Peter LaFontaine to help out. After meeting with Peter he introduced me to Nikki Pidwinski a Sales Consultant that has only 3-4 months into the job. Nikki did a great job working with Peter on making my purchase easy and Fun as well. I would like to thank All the Lafontaine family on making my experience a great family deal. Thanks again. Mark Minnick
Quick and friendly service. Very satisfied.
Convenient quick service. Nice people.And they washed my truck!...AlSerra doesnt do that anymore. Love my home town dealer.
I bought a 2015 F150, and have had an ongoing issue with one of my door locks, and Christie and the service crew have been doing a wonderful job trying to get this resolved. They have been extremely helpful and attentive. I've never delt with a better crew than this.
This is a wonderful dealership, lots of awesome people. Everyone was extremely nice. I will definitely come back with any car needs.
We had a small problem and the service manager, Derrick Smith, bent over backwards to resolve our issue.
Awesome service as always!
Edit: After speaking with General Manager Scott, they went above to accommodate my requests & make my experience right. I appreciate their willingness to understand the situation & fix it. I look forward to receiving my vehicle tomorrow. AWFUL! If I could give 0 stars I would. I called on Monday to inquire on a vehicle. I then found out they do not do overnight test drives so I wanted it brought to a closer location, to take it to be mechanic to be seen before I purchased, and they refused to accommodate for that. So I placed a hold on the vehicle ...
Fast Friendly Service.
I wish the prices for service were a little cheaper. Have to have more service done on my truck, but don't want to have to spend over a $100 just to get it looked at.
Izzy was great, the whole service team always goes out of there way to take care of my issues. Great Service.
Steve Goff, tha salesman was efficient, helpful.and very pleasant. The process of buying a new car went very smoothly. I would highly recommend this salesman and this dealership. Steve answered all of our questions and found us a great deal.
well please with sales person bob staples handling the sale
Fantastic service and great people! I love this place!
Jada Miles from the Service Dept went above and beyond to help us with our situation. She was extremely helpful and very pleasant to speak to. Thanks LaFontaine Ford
I brought my 2013 Edge in after receiving the mailer for the extended warranty on my drivers door latch. They fixed it and another issue I was having promptly and reasonably. Coming from a guy who would never normally take his car to a dealership, it was a good experience! Thank you
Best Service department in the world! 10/10 recommend!
Thank you to Ha and Jim R. After a terrible experience at a local tire shop I called Ha at Lafontaine Honda where I purchased the vehicle. Immediately brought the vehicle in for service and can't say enough how great you are. Thank you for caring and the great customer service. From the purchase to the service of the vehicles Lafontaine Honda is the best!! Thank you
I always receive quick and efficient service. The team alerts me of any issues and are very thorough. I wouldn't go anywhere else 🙂
I love my experience at Lafontain Honda in Dearborn.The service guy Jim takes special care with my car.... I am treated like an important customer and I trust him.And here’s the important thing too... when I get my oil changed there, the mechanic looks over my car and I know exactly where my car is as far as Maintence needs are concerned! Plus, I get an honest “heads up” if I’m starting to have a mechanical problem... I don’t like mechanical surprises and/ or breakdowns!In addition, I am told when my car is due ...
I'm so happy that my dad told me to go see Zach Anderson at LaFontaine. I didn't think I could get the car I wanted in the right price range, but they were able work it out perfectly. I don't think I could have gotten a better deal elsewhere. I highly recommend them!
I just bought 2020 Honda CR-V Touring from LaFontaine. I worked with Barb Van. Barb was awesome and the process was quick and friendly. I will admit that I already knew what I wanted but Barb was able to get me a great price and she was so friendly and funny. I would recommend her to anyone buying a vehicle at LaFontaine.
Zach Anderson is an exceptional salesperson!
Camila was amazing! She made car buying so easy and ensured I got the best price I could. Definitely recommend!
Clean dealership. After 11 years I finally was on the hunt for a new car. The process at LaFontaine was easy. I feared the pressure of a sale, but never felt it. I was given a variety of buying/leasing options. Test drive was great & Camille my sales person was very knowledgeable about the car I was looking at. After my purchase she took the time to go over the all the features. Love my new Veloster!
It's taken me a month to write this review because I have been having so much fun driving my new Kona !!I can not say enough about what a pleasure it was to work with all of the employees at LaFontaine ! Camille and Steve made the process as easy and as efficient as it could possibly be. They made sure I knew all of the details before I signed on the dotted line. I'm hoping to have my Kona for a long time, however when the time comes I'll be back at a LaFontaine location. I'm already raving about my ...
Promptly completed maintenance & software update
They got me in right away and were done quicker than I expected. Very happy with it. I
Awesome service; incredible personnel. Great Dealership 100/100 I will recommend friends and family. Special thanks to Joseph Bulszewicz he give me great service and very friendly. Everyone at the dealership was amazing. thanks Camille Watson
They always go above a beyond to ensure the comfort and success of each visit.
Great experience at this leadership! Ended up with a reliable vehicle after Carvana failed me big time with two cars with bad bettery in a row.Had a hiccup at closing but they made things right. The salesperson, Mike, was very attentive and respectful, and most importantly— not pushy!Highly recommend this Kia dealership.
Very good service and quality of repairs. If I sold and buy few years later, I'll find same dealer again. And I recommend to my coworker. He is really really good man.
Great service !! Our sales person Ray, and everybody at the Kia dealership were awesome! They were super helpful and patient during all three of our car purchases through them.! We’ll definitely be back when it’s time to look for another car! -EDR
AMAZING customer service! After looking for a Kia Telluride, we had been to a few dealerships where we found out they were marking up the MSRP. Called Ann Arbor Kia, made a deal over the phone, they had the exact model we were looking for and they made the entire process easy and seamless. Thank you for your amazing customer service- we LOVE our new car! They are also honest and transparent about all of the pricing and DO NOT mark up MSRP.
We were on our way home to Tennessee when the low tire light came on. We stopped in at LaFontaine. The service dept was most helpful. They took our car right back and checked the tires. We had a nail. They plugged it and then took our car through the car wash. Very quick, and very friendly.
The folks at this car lot are fabulous! I've never felt more like family!
Larry was so great at talking us through everything to get our car serviced. They were prompt and helpful. Fast forward to a week and 1000 miles later when we got stuck in the middle of nowhere and Larry helped us figure how to get help and get back on track. We can’t thank Kia enough for their great customer service. They really made us feel like they care. Thanks, Larry!!!
Service was great, the promise on the time was delivered
Sales people were very friendly and helpful. They were able to get me out of my lease and into a new one for a price that i did not expect. I would definitely recommend going to see them.
Mariah really helped me out! It’s not very often you receive this good of service. Thanks Mariah!
Brandon is a great salesman very helpful I recently bought a new Sorrento found some scratches on the rear bumper Brandon got my vehicle over to the body shop for me set me up with a brand new loaner vehicle and did everything he could do to help with the process great experience I would definitely recommend LaFontaine KIA this is my second purchase from them and I will be back
Brandon Fraizer was my sales person. Brandon was very accommodating.
Andrew Jackson, the service manager for the Kia side, went above and beyond to get my Soul diagnosed & fixed with new parts that should have been covered under a recall notice 6 months prior. I called for a service manager for the Kia side to check my car out for a second time since I was frustrated my car wasn't fixed properly in April 2019 and now it's November 2019 & all of the catalytic converter issues are still happening & I need a reliable cat. So I talked to Andrew & he not only fixed that issue, he repaired my car free of charge (parts & ...
Lafontaine Kia has always provided me the best service experience! Mariah did a great job getting my car in and out. Her smile and friendliness made my experience that much better. I will keep coming back!
LaFontaine really cares about their clients. A couple years ago my husband purchased his Subaru Legacy from here and they made sure he knew how important the GAP waiver. Fast forward to now, and our car was totaled! That waiver saved us 5k. Joseph in the financial department was nice enough to email a copy of the contact. Customer service still exists here!
I actually look forward to oil changes or general maintenance on my car. Every time I come in, I know that it’s going to be an enjoyable experience. Everyone knows my name and takes great care of me. Shout out to Corey, Adam, Eric, Jason, and the rest of the team. Bonus, they have a fantastic coffee machine in the lobby that I take full advantage of while I’m waiting.
When my Ford Escape decided to die twice in one week I knew it was time for a new car. Lana not only helped me get a car, but went the extra mile and treated me like Family! Letting me drive a rental around until my 2014 Subaru Crosstrek was ready for me, so I could still work this weekend, safe and sound. As well as answering any and all questions I had! Highly recommend! And loving my new dream car!
The greatest customer service! Jon Bauer & Justin Bartley were the greatest & most honest help! I could not be any more happier, this dealership truly exemplifies “taking care if you just like Family” Thank You LaFontaine!
I had a great experience at LaFontaine Subaru. This is my second time work with Lana she is awesome, friendly & very knowledgeable about any vehicle, so I can recommend her, thanks Lana to give us great experience.
I was super bummed when my car decided to die right before Christmas, but then coincidentally, we received a text from Greg about a great new vehicle they just got in stock. Greg and Robert were so incredibly helpful and patient with me as I asked a million questions and tried to navigate the process of purchasing the car. They took time to explain the paperwork, policies and parts, and were an absolute pleasure to work with. Those gentlemen definitely made the death of my previous vehicle more manageable during some horrible timing! I would 100% recommend this dealership and those ...
Awesome experience. I just lease Jeep Compass 2020 and I'm super happy! Lana was super helpful, positive and friendly! Thank you very much Lana and LaFontaine!
Excellent customer service. Lana, she helped me close the deal on a new subaru ascent. She is the best sales person I have ever met. I would seriously recommend this place if you are looking for a good deal with great customer service!!
My husband and I went to LaFontaine to both get new vehicles. Lana was amazing to work with, she was able to get us everything we wanted and more within our budget and make it an enjoyable, non-stressful experience. I would highly recommend working with her and LaFontaine. It definitely exceeded my expectations on the car buying experience.
Good service and cool staff. special thanks to Tony!
Friendly customer service
Great customer service .Rod terrific salesman.
I made my appointment, came on time they took care of my car with good service and timely.
I'm so happy about my new car 2 months ago. . Emily Rundel was excellent. She took her time and assisted me to make sure that everything went well with me purchasing my new car. She was very nice.....very pleasant , and hard-working. Keep up the good work. You guys are a great team I appreciate all of you and I will refer many people to you. I appreciate you
Only the best. See Miguel!
I have taken my Escalade to every detail company in my area. I then tried LaFontaine's Fenton dealership. Wow! Not only did it come out in 'show room" condition, the service manager was more than accommodating. He called me by name the minute I walked in the door like I was an old friend. Their saying, " Family Deal" is not just a catch phrase, they really do treat you like family and I will always take my vehicle to them for great service. Thank you LaFontaine.
I wanted to express my gratitude to Tom Leedle and Gary Coffman in the Used Car Department. They made my car buying experience an enjoyable one. It was seamless and quick. I will be referring your dealership to anyone looking for a car. Big Thanks
My wife was in the market for a new 2020 Jeep Wrangler. We ended up driving 20 miles out of our way just to deal with an exceptional salesperson. Nikki P. went above and beyond in taking care of everything and making sure my wife was comfortable with the purchase. We are both grateful for the ease of the transaction and followup by Nikki. Kudos to LaFontaine and Nikki P..
Great service and sales !! Will only come here for my automotive needs !
Ain't no biggie when you leave it to Miggy!My bro got me a great deal on a certified dodeg durango.Got me approved and even negotiated a better payment than the original proposal.I'm on cloud nine right now!
This place has been absolutely amazing. I bought my Ford Escape from here & it had a Ford issue. They handled getting up to Birch Run & back. They kept me informed the entire time. I couldn't have had a better experience. Even with routine maintenance they give outstanding service.
I walked in the other day not really looking to buy anything.. but then I met Gary he was so nice and he showed me many different options and so many good deals I would of been stupid not to buy. Thank you Gary for giving me great service and an amazing deal!!
Was not happy at first, but things worked out in the end. Malisa was very pleasant, looking forward to doing business with them in the future!
I'm very thankful for the great hospitality that was given to me and my husband when purchasing a vw jetta. The saleman was outstanding and very professional, we will recommend this dealership to our friendsand family. ( keep up the good sales ! )
An amazing dealership and an even better service center! This team always puts the customer first and gets the work done right!
Great customer service
Chris took incredible care and patience with us through our process! Over 3 days, we drove an old wagon, tiguans, and new wagons.He ended up working with us to get exactly what we wanted, a CPO Tiguan at a great deal.I recommend speaking with him prior to looking for any vehicle, VW or not!
Great experience. Thank you.
Kyle was vey kind and I could purchase my vehicle easily. I really appreciated and I recommend!
Great service and quick turn around. Staff is very friendly, also. Always have pleasant experiences here.
We really trust LaFontaine. Their customer service is excellent.
LaFontaine Volvo of Farmington Hills is the best dealership. Very friendly, and helpful, so convenient to have a loaner vehicle for my up north trip while my car was in for service. Frank is the absolute best service manager.
Great car and the interior is very luxurious. Schmia at LaFontaine in Farmington Hills helped us and was wonderful. Looking forward to learning how to use it more.
Nice loaner car, superior service done quickly at a competitive price. I have chosen them for years over Suburban. Since they've upgraded the facilities, it's a lot easier to wait as well.
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