COVID-19 Customer Update
COVID-19 CUSTOMER UPDATE
As we return to business and deliver an exceptional customer experience, please know that this is not business as usual. The fluid situation and our customer’s and employee’s well-being and safety remains at the forefront of everything we do as a company. We have a comprehensive process in place regarding vehicle sanitization, along with procedures for employees, all aimed at providing you with the assurance your safety is our number one priority.
At LaFontaine Automotive Group, our customers are like family. And like you, during these last few weeks we’ve been focused on doing all the things we need to do to keep our families safe and healthy. That means understanding how it affects our customers, employees and local communities, and then making the necessary precautions to our work and operations.
We have ramped up cleaning services at our stores using hospital-grade disinfectant, and have instituted processes to properly sanitize all of our vehicles. Our employees have a clear understanding of the processes and CDC guidelines in place to ensure a safe and welcoming experience for our guests. We are keenly aware of the fluid nature surrounding the COVID-19 crisis is creating and it is at the forefront of our conversations and decisions. Our top priority is the safety and well-being of our staff and customers.
Although Governor Whitmer has extended the Stay at Home Executive Order, we now have the ability to conduct online sales and meet the new and pre-owned vehicle needs of our customers. While our physical showrooms inside dealerships will remain closed until the end of the month, our virtual showrooms are available 24/7 for all your shopping needs. Rest assured we have knowledgeable sales associates available to not only answer any questions you may have and guide you through the process, but bring the vehicle directly to your driveway or work.
Through LaFontaine’s virtual appointments, we can deliver a walk-around of any vehicle of interest to you, and then talk through the vehicle’s unique features and discuss pricing options. You can browse our virtual showroom -*to view our extensive inventory, personalize your payments and review financing options, all from the comfort of your home on our website – the Family Deal is just a click away.
Our sales team is available Monday – Saturday, 10:00AM – 4:00PM and can be reached at 248-887-4747, or available 24/7 via email [email protected].
Beyond sales, our dedicated service and body shop teams will also be ready to serve you. Please reach out to us directly via store website for service and body shop. We are available Monday – Friday, 8:00AM – 2:00PM to book an appointment and answer any questions you may have. We offer pickup and delivery, along with curbside drop-off, for all your service and body shop needs.
Our passionate team at LaFontaine is at the ready to serve all of your sales and service needs.
We appreciate you as a loyal customer and look forward to our next opportunity to work together. From our LaFontaine family to yours, we hope you will remain safe, and surrounded by your loved ones. Together as one, we will weather this storm.
Ryan & Kelley LaFontaine