LaFontaine Automotive Group FAQ for Assistance

LaFontaine Automotive Group has been your local, trusted, family-owned dealership for nearly 40 years. The Family Deal experience makes sure that each customer’s needs and wants are personalized.

We have been receiving a lot of questions from our customers on programs currently offered during the COVID-19 crisis and how to contact certain automakers and lending institutions.

Although Governor Whitmer has extended the Stay at Home Executive Order, we now have the ability to conduct online sales and meet the new and preowned vehicle needs of our customers. While our physical showrooms inside dealerships will remain closed until the end of the month, our virtual showrooms are available 24/7 for all your shopping needs. Rest assured we have knowledgeable sales associates available to not only answer any questions you may have and guide you through the process, but bring the vehicle directly to your driveway or work.

Through LaFontaine’s virtual appointments, we can deliver a walkaround of any vehicle of interest to you, and then talk through the vehicle’s unique features and discuss pricing options. You can browse our virtual showroom to view our extensive inventory, personalize your payments and review financing options, all from the comfort of your home on our website – the Family Deal is just a click away.

Please know we are available to help and have LaFontaine representatives available Monday – Saturday, 10:00AM – 4:00PM for sales and 8:00AM – 2:00PM for service. In addition, they can be reached via email feedback@lafontaine.com. These knowledgeable representatives are here to help guide you and answer questions you might have.

We have put together a brief FAQ to provide some clarification and guidance to you. If you still have questions or need additional assistance, please do not hesitate to reach out to us directly via the phone number or email referenced above.

How do I shop and purchase my vehicle online?

The Family Deal experience makes online shopping quick and easy. From browsing through our extensive inventory, to reviewing payment and financing options, and then connecting directly with a knowledgeable sales associate, it’s all just a click away. Use the links below to browse all of our New, Used and Certified Pre-Owned Inventory. We make it easy for you to Calculate Your Payment Online and gather information on your finance options.

New Inventory

Pre-Owned Inventory

Have a Question? See Below

CUSTOMER ASSISTANCE AND PROGRAMS FOR LEASE AND RETAIL CUSTOMERS

My lease is past due, due or will be due in the coming month?

  • Each automaker and lending institution has developed specific programs to assist customers. Full details on the programs and assistance available can be found HERE.

My lease is over mileage or nearing my mileage allotment?

  • Each automaker and lending institution has developed specific programs to assist customers. Full details on the programs and assistance available can be found HERE.

Will the current March automotive incentives be extended through April?

  • We are in close communications with all automakers as they discuss specific programs and incentives. Our team is available to help answer any questions via phone 248-887-4747 or email feedback@lafontaine.com.

How do I contact my lender or automaker to learn more about the programs and assistance available?

  • We have created a reference guide for of all lenders and automakers. Full details can be found HERE.

I’m in the market for a new or preowned vehicle? How and when can I purchase one?

  • Although Governor Whitmer has extended the Stay at Home Executive Order, we now have the ability to conduct online sales and meet the new and preowned vehicle needs of our customers. While our physical showrooms inside dealerships will remain closed until the end of the month, our virtual showrooms are available 24/7 for all your shopping needs. Rest assured we have knowledgeable sales associates available to not only answer any questions you may have and guide you through the process, but bring the vehicle directly to your driveway or work.

    Through LaFontaine’s virtual appointments, we can deliver a walkaround of any vehicle of interest to you, and then talk through the vehicle’s unique features and discuss pricing options. You can browse our virtual showroom to view our extensive inventory, personalize your payments and review financing options, all from the comfort of your home on our website – the Family Deal is just a click away.

SERVICE / REPAIR RELATED QUESTIONS

I am having issues with my vehicle and require service?

  • Our dedicated service team is available via phone 248-887-4747 or email feedback@lafontaine.com to help assist you in this time of need. Our service departments are currently closed but are addressing customer needs on a case-by-case basis. Please reach out to us to discuss. In addition, if you have an immediate need, you can always contact your automaker’s Roadside Assistance Service to help.

I have been in an accident or my vehicle has been damaged and require repair / bodyshop assistance?

  • • Our LaFontaine Bodyshops are still open to assist all of our customers in a time of need. Please reach out to us directly via 248-887-4747 or email feedback@lafontaine.com to schedule an appointment or receive a quote.

I have a service coupon from LaFontaine that has now expired. Will you still honor it.

  • 100% yes! Call us today and we can schedule your appointment for when we reopen our doors.

I can’t wait until you reopen for service. What should I do?

I am experiencing issues with my tires and have a warranty through LaFontaine. What should I do?

    Our dedicated service team is available via phone 248-887-4747 or email feedback@lafontaine.com to help assist you in this time of need.