Get The VIP Treatment

The concierge team within LaFontaine Automotive Group is solely focused on creating a ONE of a kind experience for every guest throughout the life span of their vehicle. Concierge is a knowledgeable resource for all customer needs working with all departments in the LaFontaine Automotive Group. Your personal concierge is here for all of your vehicle needs. Your personal concierge works along side the sales, service and body shops to assist you in anything you may need. Whether its routine service, a small ding or dent repaired or you’re getting that new car itch and ready to look into your options of a new vehicle we are here to help. No more guessing on who you should call your personal concierge is always here to help!”

What LaFontaine Concierge Services Does For You

Explore the images below to learn more about what LaFontaine Concierge Services does for you!

Service Appointments

Throughout the lifecycle of your vehicle we will be in contact with you to help schedule service appointments, including oil changes, maintenance, and recalls

Redelivery

We want to make sure you understand all aspects of your new vehicle so we offer a complimentary hands-on re-education of technology and features.

Warranty Options

When your factory warranty expires no need to worry, together with our Finance Team we have several extended warranty options to keep your vehicle covered.

Department Connections

We work hand in hand with the body shop, service and accessories departments to make sure all of your vehicle needs are taken care of.

Knowledge Resource

We are leasing and purchasing experts and will be able to answer all of your questions!

Benefits of Utilizing Our Concierge Lease Turn-In Department

LaFontaine Referral Program

Know someone who is in the market for a new vehicle? Have them join the family by referring them to any LaFontaine dealership! We offer a $100 for a referral to our dealerships. Send them our way, make some money and put a smile on their face.

 

Vehicle Inspections

Our team of professionals thoroughly inspect your vehicle prior to the bank inspection to make sure there is no damages or incurred expenses, no one likes a surprise at the end of their lease. If during your courtesy inspection damage is found options for you, saving you from higher turn-in expenses from the banks.

 

Professional Appraisal

All guests are eligible to receive a complimentary professional appraisal for your vehicle. We are looking for vehicles to purchase for our inventory and are paying top dollar for trades!

 






Meet Our Concierge Team

Kim Seets

  • Business Development Manager

“Hi my name is Kim Seets and I have been with LaFontaine since 2008! My concentration has always been in customer service and making sure all of our guests are well taken care of. A fun fact about me was before I started with LaFontaine I was a flight attendant and had a blast traveling the world. When I am not at work I love spending time my children.”

Nicole Welch

  • Corporate Business Development Manager

“Hello my name is Nicole. I have been in the automotive industry since 2007 and love helping guests with their automotive needs! Working at LaFontaine I have truly gained a second family, we would love to make YOU a part of our family too. When I am not at work I am hanging out with my family and love being outdoors.”

Dylan Michael

  • Retention Concierge

“Hello! My name is Dylan Michael, I am Retention Concierge here at Lafontaine. I’m a people person, I’m a huge sports enthusiast, and I am here to help you anyway I can!”

Johathon Waterbury

  • Retention Concierge

“Hey Y’all! My name is Jonathon, I’m new to the Lafontaine family. I’m 35 years old and live in Flint, Michigan. I have been in sales for 6 years prior to this. I have one fur baby his name is PEPE. I am a huge NBA fan, and love to binge watch my favorite shows.”

Harlee Guiles

  • Retention Concierge

“Hi, my name is Harlee Guiles. I am a Retention Concierge here at LaFontaine Automotive and have worked in customer service for 8 years. I have always found enjoyment in helping others, both professionally and personally. That is the reason I love my job so much! In my spare time I enjoy traveling, painting old furniture, and spending time with family & friends.”

Pam Turcan

  • Retention Concierge

“My name is Pam Turcan. I have been with LaFontaine for 6 years. I enjoy traveling (when we are not in a pandemic!) and I am a huge Hockey (Go Red Wings!), Football and Baseball fan. When I am not working you will usually find me hanging out at home with my cat!”

Linda Bailey

  • Retention Concierge

“While at home you will find me reading, kayaking, bike riding, or golfing. I appreciate the opportunity to be part of the LaFontaine team!”

Concierge Service

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Contact Us

(248) 887-4747

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LaFontaine Automotive Group 42.715208, -83.642866.