Get The VIP Treatment

The concierge team within LaFontaine Automotive Group is solely focused on creating a ONE of a kind experience for every guest throughout the life span of their vehicle. Concierge is a knowledgeable resource for all customer needs working with all departments in the LaFontaine Automotive Group. Your personal concierge is here for all of your vehicle needs. Your personal concierge works along side the sales, service and body shops to assist you in anything you may need. Whether its routine service, a small ding or dent repaired or you’re getting that new car itch and ready to look into your options of a new vehicle we are here to help. No more guessing on who you should call your personal concierge is always here to help!”

What LaFontaine Concierge Services Does For You

Explore the images below to learn more about what LaFontaine Concierge Services does for you!

Service Appointments

Throughout the lifecycle of your vehicle we will be in contact with you to help schedule service appointments, including oil changes, maintenance, and recalls

Redelivery

We want to make sure you understand all aspects of your new vehicle so we offer a complimentary hands-on re-education of technology and features.

Warranty Options

When your factory warranty expires no need to worry, together with our Finance Team we have several extended warranty options to keep your vehicle covered.

Department Connections

We work hand in hand with the body shop, service and accessories departments to make sure all of your vehicle needs are taken care of.

Knowledge Resource

We are leasing and purchasing experts and will be able to answer all of your questions!


Service Appointments

Throughout the lifecycle of your vehicle we will be in contact with you to help schedule service appointments, including oil changes, maintenance, and recalls

Redelivery

We want to make sure you understand all aspects of your new vehicle so we offer a complimentary hands-on re-education of technology and features.

Warranty Options

When your factory warranty expires no need to worry, together with our Finance Team we have several extended warranty options to keep your vehicle covered.

Department Connections

We work hand in hand with the body shop, service and accessories departments to make sure all of your vehicle needs are taken care of.

Knowledge Resource

We are leasing and purchasing experts and will be able to answer all of your questions!

Benefits of Utilizing Our Concierge Lease Turn-In Department

LaFontaine Referral Program

Know someone who is in the market for a new vehicle? Have them join the family by referring them to any LaFontaine dealership! We offer a $100 for a referral to our dealerships. Send them our way, make some money and put a smile on their face.

 

Vehicle Inspections

Our team of professionals thoroughly inspect your vehicle prior to the bank inspection to make sure there is no damages or incurred expenses, no one likes a surprise at the end of their lease. If during your courtesy inspection damage is found options for you, saving you from higher turn-in expenses from the banks.

 

Professional Appraisal

All guests are eligible to receive a complimentary professional appraisal for your vehicle. We are looking for vehicles to purchase for our inventory and are paying top dollar for trades!

 






Meet Our Concierge Team

Kim Seets

  • Business Development Manager

“Hi my name is Kim Seets and I have been with LaFontaine since 2008! My concentration has always been in customer service and making sure all of our guests are well taken care of. A fun fact about me was before I started with LaFontaine I was a flight attendant and had a blast traveling the world. When I am not at work I love spending time my children.”

Nicole Welch

  • Corporate Business Development Manager

“Hello my name is Nicole. I have been in the automotive industry since 2007 and love helping guests with their automotive needs! Working at LaFontaine I have truly gained a second family, we would love to make YOU a part of our family too. When I am not at work I am hanging out with my family and love being outdoors.”

Emma Skinner

  • Retention Concierge

“Hi, my name is Emma Skinner. I am a personal concierge here at LaFontaine, I have worked in customer service for 2 years. I have always loved talking to and helping others. On my free time, I love to draw, play with my puppy, and travel with friends and family!”

Ashley Olson

  • Retention Concierge

“Hi, my name is Ashley Olson. I am a Personal Concierge here at LaFontaine Automotive, I have worked in customer service for about 15 years. I have always loved talking to and helping others. On my free time, I like to spend time with my family & friends.”

Dan Rich

  • Retention Concierge

“Howdy Partner, My name is Daniel Rich. I’m a retention concierge here at LaFontaine. Much like the hotel concierges of old, I look forward to receiving and resolving any and all questions presented to me. I love cats, house plants, good books and well decorated cupcakes.”

Lisa Wolf

  • Retention Concierge

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Kalie Menge

  • Retention Concierge

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Adrianna Ruiz

  • Retention Concierge

“HI everyone my name is Adrianna Ruiz! I am new to the automotive industry but I definitely know this is the right fit for me. I spent a few years in the food industry before this which helped out with my customer service skills! I have a passion for helping people When I am not working I spend my time with my cat Sophie, my family & playing video games.”>

Concierge Service

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Contact Us

(248) 887-4747

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LaFontaine Automotive Group 42.715208, -83.642866.