Get The VIP Treatment
The concierge team within LaFontaine Automotive Group is solely focused on creating a ONE of a kind experience for every guest throughout the life span of their vehicle. Concierge is a knowledgeable resource for all customer needs, working with all departments in the LaFontaine Automotive Group. Your personal concierge works along side the sales, service and body shops to assist you in anything you may need. Whether its routine service, a small ding/dent repaired or you’re getting that new car itch and ready to look into your options of a new vehicle, we are here to help. No more guessing on who you should call. Your personal concierge is always here to help!
What LaFontaine Concierge Services Does For You
Explore the images below to learn more about what LaFontaine Concierge Services does for you!
Service Appointments
Throughout the lifecycle of your vehicle, we will be in contact with you to help schedule service appointments, including oil changes, maintenance, and recalls
Redelivery
We want to make sure you understand all aspects of your new vehicle, so we offer a complimentary hands-on, re-education of technology and features.
Warranty Options
When your factory warranty expires, no need to worry. Together with our Finance Team, we have several extended warranty options to keep your vehicle covered.
Department Connections
We work hand in hand with the body shop, service and accessories departments to make sure all of your vehicle needs are taken care of.
Knowledge Resource
We are leasing and purchasing experts, and we will be able to answer all of your questions!
Service Appointments
Throughout the lifecycle of your vehicle, we will be in contact with you to help schedule service appointments, including oil changes, maintenance, and recalls.
Redelivery
We want to make sure you understand all aspects of your new vehicle, so we offer a complimentary hands-on, re-education of technology and features.
Warranty Options
When your factory warranty expires, no need to worry. Together with our Finance Team, we have several extended warranty options to keep your vehicle covered
Department Connections
We work hand in hand with the body shop, service and accessories departments to make sure all of your vehicle needs are taken care of.
Knowledge Resource
We are leasing and purchasing experts and will be able to answer all of your questions!
Benefits of Utilizing Our Concierge Lease Turn-In Department
LaFontaine Referral Program
Know someone who is in the market for a new vehicle? Have them join the family by referring them to any LaFontaine dealership! We offer a $100 for a referral to our dealerships. Send them our way, make some money and put a smile on their face.
Vehicle Inspections
Our team of professionals thoroughly inspect your vehicle prior to the bank inspection to make sure there is no damages or incurred expenses. No one likes a surprise at the end of their lease. During your courtesy inspection, if damage is found, we will provide options that will save you from higher turn-in expenses from the banks.
Professional Appraisal
All guests are eligible to receive a complimentary professional appraisal for your vehicle. We are looking for vehicles to purchase for our inventory and are paying top dollar for trades!
Meet Our Concierge Team
Melissa McMullen
- Business Development Manager
Nicole Welch
- Corporate Business Development Manager
“Hello my name is Nicole. I have been in the automotive industry since 2007 and love helping guests with their automotive needs! Working at LaFontaine I have truly gained a second family, we would love to make YOU a part of our family too. When I am not at work I am hanging out with my family and love being outdoors.”
Julie Dando
- Retention Concierge
“Hi my name is Julie and I’m part of the Concierge team here at LaFontaine Automotive. I’ve been working in customer service for the past five years and love the relationships I build with my clients. In my free time I enjoy art, camping and play dates with my grandkids. ”
Madison Willett
- Retention Concierge
“Hi there! My name is Maddie and while I’m new to the automotive industry, I’ve been loving every moment where I get the chance to connect with customers and really build those long-lasting relationships. You can find me with a book (or 3) and a nice cup of tea when I’m not at work!”
Melanie Allen
- Retention Concierge
“Hi, my name is Melanie I have been working with the LaFontaine concierge team since October 2021. I have always loved to help people and make sure they are happy, which is my goal here at LaFontaine as well. A fun fact about me is I also can speak German. In my free time, I like to travel to Florida and hang out with my friends and family.”
Aleah Moses
- Retention Concierge
“Hi, my name is Aleah Moses, your LaFontaine Concierge! I aim to meet the customer’s needs and to make sure they are satisfied after each interaction with LaFontaine. When I’m not at work, I enjoy songwriting and spending time with family and friends.”
Kathleen Baugh
- Retention Concierge
“Hello my name is Kathy. I have been in the automotive industry since 2014 and I truly enjoy helping our guests with their automotive needs! Working here at LaFontaine is wonderful and we are all a big work family. We want YOU to be part of our family too. When I’m not working, I enjoy being with my family and 3 grandchildren.”
Bethany Foster
- Retention Concierge
“Hello, my name is Bethany. I’ve been with the LaFontaine Automotive Family since October 2022. I enjoy being that contact person for our guests…our family. Whether it’s scheduling your important oil changes and routine maintenance, helping you get a quote for your service appointment, helping you find your dream car or helping with any questions you may have on your current vehicle. Bringing value to the LaFontaine family is what I love to do.”
Ashley Steel
- Retention Concierge
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